Merlin Entertainments

Join our Call Centre Talent Pool!

Location (Country-County-City) UK-Surrey-Chessington
Job ID
2024-3221
Employment Type
Guaranteed Hours (Europe Only)
Offer/Contract Type
No End Date
Location Name
Chessington World of Adventures Resort

What you'll bring to the team

Are you looking for a flexible role with guaranteed hours?

 

Do you live within a commutable distance of Chessington?

 

Do you have strong customer service skills?

If so, come and join the Call Centre team based within our brand-new offices at Chessington World of Adventures Resort!

 

Due to continued growth, we’re looking for several upbeat and organised advisors to join our fun, friendly team where no two days are the same and where there are numerous opportunities for career progression and development within Merlin.

Salary and Hours…

This role pays £12.30 per hour, we can guarantee a minimum of 30 hours / week and offer various start dates. 

Qualifications & Experience

• Creating AWESOME bookings for our amazing guests
• Amending bookings
• Answering phone calls, emails and live chats
• Understanding and providing information on our 5 Resorts and multiple off-site hotels
• Upselling package add-ons to guests to ensure they have booked the perfect stay
• Meeting targets
• Working well as a team

 

Essential…

 

  • Be 18 years of age or over
  • Have the Right to work in UK
  • Ability to remain calm under pressure
  • Know how to use Microsoft Office and have basic IT skills
  • Experience within a Customer Service based role

Benefits

We offer a variety of excellent benefits including Magic passes, 25% discount within all Merlin attractions, 40% off Lego plus many other discounts on travel, retail etc.  

 

Note: The Merlin Talent Pool offers a unique opportunity to express your interest in current and future positions with Merlin Attractions. It does not guarantee employment but can open the door to an extraordinary career journey.🌈🐱‍🏍

 

Pay Range

GBP £12.30/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.