We are seeking Call Centre Advisors to join us on a fixed-term contract until November 2025 and be a part of the magic that brings joy to millions. We're looking for passionate individuals who are eager to create unforgettable experiences for our guests.
As a vital member of our dynamic team, you'll handle incoming enquiries and manage bookings through emails, live chats, and phone calls. We're seeking individuals with a remarkable telephone manner and a passion for providing exceptional service to ensure every guest feels valued and loved.
In this multifaceted role, you'll be the first point of contact, ensuring swift and professional responses to enquiries. Your guest-centric approach will help you exceed expectations and enhance guest stays by introducing additional products to our Short Breaks packages. Your commitment to guest satisfaction and data protection compliance will be unwavering.
Key Accountabilities
You will need to be available to work shifts between 08:00 and 21:00 Monday to Sunday, including bank holidays. We offer a minimum guaranteed hours of 30 per week.
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
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