We’re on the lookout for Customer Service Advisors to join our team at our central Gateway Contact Centre based in Chertsey, Surrey. Although this role is not a remote role, after your probationary period, hybrid working may be available.

If you enjoy achieving individual and team targets and want to work somewhere where you are valued as a team member then this is the role for you.

Providing exceptional customer service to new and existing guests of our fantastic attractions, via communication channels (live chat, telephone, and email).

Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a first response resolution.

Please be aware that this role is not part of Thorpe Park Resort and is based in a contact centre next door to the theme park! You must be reasonably located to commute to Chertsey. This is a permanent role. Full-time (32.5) hours offered, from 0900 – 16:30. Due to the 7-day nature of the business this may include occasional weekends and bank holidays as required. 

• Able to achieve realistic key performance indicators and targets.
• Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
• The confidence and ability to engage with colleagues across our business and with our guests.
• Experience of working within a customer service environment
• The ability to work in a fast-paced industry.
• Great Microsoft skills and the ability to pick up new systems quickly and easily.
• Bags of personality with plenty of initiative

Alongside working together with a great team to deliver phenomenal results, you’ll also receive:

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Bonus scheme, meaning you could be earning more than your hourly rate.
• FREE Thorpe Park bus access
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Hotel stay discounts

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.