Merlin Entertainments

Housekeeping Team Leader

Location (Country-County-City) UK-Berkshire-Windsor
Job ID
2024-6792
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
No End Date
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

 
Housekeeping Team Leader
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Permanent, hourly paid
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a Housekeeping Team Leader to join our AWESOME Hotel Housekeeping Team!
 
 
Joining the team as a Housekeeping Team Leader means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay. 
 
 
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets. 
 
 
The Housekeeping Team Leader is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect. 
 
 
Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs. 

 

 

 

 

Qualifications & Experience

  • Previous experience working in a supervisory position in a hotel setting is essential
  • Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
  • Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments 
  • Experience leading a team is advantageous
  • This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time

 

Benefits

  • Pay of £12.94 per hour
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for a Housekeeping Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 

Pay Range

GBP £12.94/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.