Fancy a day time only Security Officer role working at some of the top attractions in London? Here at Merlin we offer something a little bit different from the usual security role. Whether it’s at the iconic lastminute.com London Eye, Shrek’s Adventure! London, London Dungeon or SEA LIFE, this role gives you variety, opportunity, and support to help keep everyone safe.

You won’t be sat behind a desk, our SIA licensed uniformed Security Officers deal with physical security, searching guests, patrols, asset protection, first aid response and emergency situations, whilst our eagle-eyed profilers scour the area for criminality.

Where we stand out is in our interactions with our guests. Security and customer service are closely linked at Merlin – you’ll engage with people from all over the world!

This is a permanent hourly paid role. Shifts are days only over a two-week rolling roster of 42 hours per week.

• Help to protect our assets, people and places, and make our complex security operation a success
• Work with a team of motivated professionals to provide a reassuring presence to maintain security assurance across our estates
• Be engaging in incident and emergency response, while supporting our first aid and business continuity needs

Training and development

At Merlin, continuous learning and development is at the heart of all that we do. You’ll be supported to gain professional security qualifications and to develop other skills. We’ll also provide you with:

• Suitable tailored and ongoing security practitioner training and mentoring
• Training and exposure to our protocols/procedures and security systems as well as customer care, conflict management/resolution and fire safety
• The chance to contribute to project work focused on enhancing our security offering 
• The opportunity to apply for promotion through our 9-step grading process
• The possibility to explore roles in other areas of the organisation globally

It takes people from a variety of backgrounds to help us tackle the risks we face, and Merlin is committed to reflecting the diversity that we protect. For this reason, our Security Officers have a wide range of previous experience and we look for the following qualities in our candidates;

• A people person who has the ability to communicate comfortably with a range of people
• Customer service orientated
• Proactive, motivated and an effective time manager
• A team player and able to keep composure and understand when to be insistent
• Calm when under pressure, and able to think clearly and take timely action in an emergency
• Aware of the importance of attention to detail and have strong administrative, organisational and observation skills
• Keen to learn

As one of our Security Officers you will be expected to role model the principles of equality, diversity and inclusivity by demonstrating an inclusive and collaborative approach in working with immediate colleagues and when dealing with visitors and guests. We’ll also expect you to have some basic IT skills, including the ability to use email and Microsoft Office.

What we are looking for

• A sound level of security experience
• A valid SIA Door Supervisors Licence and to have held such a licence for a minimum of 2 years
• Excellent customer service skills and ability to remain calm under pressure
• Effective interpersonal skills, being approachable with a helpful manner
• Ability to react quickly in complicated situations
• Effective functional English skills
• Due to the nature of the role, we require candidates to be aged 18 or over

We are an equal opportunity employer. Due to the sensitive nature of the service we deliver to our guests, we can only consider female applicants for this role. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of schedule 9 of the Equality Act 2010. To be considered for a non-gender specific security role please apply here: Security Officer Role

Alongside a truly outstanding working environment and day shifts only, you’ll also receive:

• Fortnightly pay 
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• O2 discount
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.