Merlin Entertainments

Accommodation Lead

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2025-8240
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Thorpe Park Resort

What you'll bring to the team

Reporting to the Accommodation Manager, this you will be responsible for the daily operation of the onsite Accommodation at Thorpe Park. You will liaise with Housekeeping F&B and all Zone 1 Departments to ensure guests staying overnight have a great stay with us, you will directly manage Day and Night Accommodation hosts and support there development.

 

In this role, you will be responsible for ensuring the daily Accommodation Operation runs smoothly

You will ensure the department is performing in line with park KPI and budgets along with ensuring the departments are adequately resourced and are able to operate to the best of their ability. You will ensure that departments operate to merlin policy, guidelines and standards.

Qualifications & Experience

  • Friendly and approachable
  • Exceptional customer service
  • Enthusiastic about creating memorable experiences for our guests.
  • Integrity with handling guests property
  • People Management Experience
  • Hotel Front Office Experience
  • Complaints handing experience
  • Opera, Visionline, Avius and Accesso experience
  • A quick thinker who knows how to deal with any problem that may crop up during there Department Duty Manager shift

Benefits

 

  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
  • 28 days holiday (including bank holidays)
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

 

 

dc_badge1

Pay Range

GBP £12.58/Hr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed


At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.